{"id":21,"date":"2020-07-22T22:16:47","date_gmt":"2020-07-23T03:16:47","guid":{"rendered":"https:\/\/www.topper.net\/?page_id=21"},"modified":"2021-02-09T10:39:32","modified_gmt":"2021-02-09T16:39:32","slug":"the-results","status":"publish","type":"page","link":"https:\/\/www.topper.net\/the-results\/","title":{"rendered":"The Results"},"content":{"rendered":"\t\t
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When results matter...<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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… businesses turn to Jay Topper. As a C-level in a variety of roles Jay has has consistently delivered results. Explore the cases below and hear what industry leaders are saying about Jay. After exploring, please reach out and let’s start a conversation and explore your business’ upside potential.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Public to Private<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tManaged $750MM distressed P&L (4 brands)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tComplete modernized Ecommerce platform; collapsing two antiquated platforms<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tIn and out of Chapter 11 in 100 days<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tLed two enterprise restructurings<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tFlipped fulfillment model to 3PL<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCombined floral units sold to Nexus Capital<\/strong><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tTwo-year EBITDA improvement $~400K to ~$40 million<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tFulfilled the roles of CIOO, CTO, COO, & CMO simultaneously<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCIO & CTO rearchitected end-to-end ecommerce platform<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCo P&L owners for Kroger\u2019s first ship-to-home offering<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tTransformed fulfillment cutting cost\/package ~30%<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tMoved services \/ returns from 100% analog to primarily digital<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t#2 Ecommerce performance 2nd only to Amazon (Foresee) NPS 70+<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tGreat Hill Partners primary investor\u2014sold to the Kroger Company 50% stock premium<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tLed complete re-architecting systems and order-to-cash process to enable IPO<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tFirst CIO & CTO\u2014new ecommerce platform; multi-country launch (Japan, Korea, Europe)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tLed hiring of ~1000 native speaking coaches integrated into product offering<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tFirst head of CRM managed post-sale B2C and B2B customers & retention<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tMassive increase in digital engagement; NPS 70+<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tABS Capital Partners primary investor pre-and-post $112 million IPO<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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        Testimonials<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        \n\t\t\t\t\t\tI have known Jay for over 12 years as the CEO of Lister Technologies and partnered with him in delivering technology and Customer support solutions for four technology driven organisations. Jay is proactive, unafraid of charting new course of action and forward looking in use of technology for business outcomes. Jay is a \u00a0great change manager who brings to the table technology vision and extraordinary people skills that I have experienced time and again. Jay tells you as he sees it but with a soft touch, focusing on outcome. Great human being who brings warmth and honesty to all people interaction. \t\t\t\t\t<\/div>\n\t\t\t\t\tSrinivasa Gopalan<\/span>CEO | Lister Technologies<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t
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        \n\t\t\t\t\t\t\"Srinivasa\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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        \n\t\t\t\t\t\tI have had the pleasure of knowing and working with Jay Topper over the past decade. Over our careers, I\u2019ve worked with Jay twice, where Jay was my customer, and I represented one of his technology \u201cpartners\u201d. Jay makes it a point to align with partners. These are organizations that work to learn the mission and objectives of the company, and how technologically, culturally, and business value objectives are met. It goes well beyond being a vendor. This is how to maximize the value and success of the relationship. Jay is masterful at the art of this strategy. His proven track record of leading the digital transformation of large, global organizations that positively impact revenue generation, customer experience and shareholder value is unparalleled. I\u2019ve witnessed first-hand and admired Jay\u2019s ability to develop, build, and promote individuals into strong independent teams to run various businesses successfully, while simultaneously building a positive and open environment.\u00a0\u00a0It is rare to find such a combination of technical expertise, empathy and business savvy in one individual. And, he is always willing to help his partner network out with contributions in various industry events, corporate roundtables, and other high profile forums to further the cause of advancement. \u00a0\t\t\t\t\t<\/div>\n\t\t\t\t\tStephen Pace<\/span>Senior Vice President, Global Sales | Dynatrace<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t
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        \n\t\t\t\t\t\t\"Stephen\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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        \n\t\t\t\t\t\tJay is a digital technologist and digital savant. It is always a pleasure to partner with Jay on projects as he's a driver of results, a thinker and a doer, not to mention just plain fun to work with. No problem is too large or complex for Jay to take on and wrestle to the ground. He is a fearless driver of transformation and a natural leader. I have often watched in wonder as he rallies teams around his vision and passion. He instills trust and calm, and imbues companies with a will and confidence to win. Any team with Jay on it is simply a better team.\t\t\t\t\t<\/div>\n\t\t\t\t\tAlan Press<\/span>Chief Operating Officer | Legacy.com<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t
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        \n\t\t\t\t\t\t\"Alan\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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        \n\t\t\t\t\t\tI worked with Jay 2006-2010 during Rosetta Stone\u2019s growth period, IPO and new online product launch.\u00a0 Jay was Rosetta Stone\u2019s first CIO reporting to me, and in that function, Jay led an enterprise project \u201cOHIO\u201d to enable Rosetta Stone to go public.\u00a0 The order-to-cash functions were broken and Rosetta had to cut their close from months to days while becoming Sarbanes-Oxley compliant.\u00a0 This included fixing an ERP that was bleeding cash to re-reimplement, and creating the processes and systems for all back-office functions (finance, supply chain and product integration), managing the launch of a new website\u2014including several international sites\u2014and ultimately managing our customer base for all post-sales activities.\u00a0 Jay\u2019s leadership and sense of urgency were contagious across the entire company\u2014and eventually with our customer base as he became the face of Rosetta Stone.\u00a0\u00a0 He not only was incredibly effective, but he was a motivational force behind large scale programs necessary for the success of Rosetta Stone.\u00a0\u00a0\u00a0 He has a fantastic work ethic, embodies a culture of drive and accountability, and has a sense of humor to keep things positive!\t\t\t\t\t<\/div>\n\t\t\t\t\tEric Eichmann<\/span>CEO | Spark Networks<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t
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        \n\t\t\t\t\t\t\"Eric\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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        \n\t\t\t\t\t\tI have worked with Jay for over 10 years at two different companies. When I was President of Vitacost (part of the Kroger Company) Jay was an incredible leader that thrived when he entered challenging situations that demanded strong leadership. He is deeply skilled in assessing talent, building team and uplifting morale, while developing and executing plans to achieve the desired business results. Jay was a partner at Vitacost.com where he re-organized and re-invigorated our entire technology team. In addition to the technology team, Jay also assumed leadership for the Customer Service and Operations teams were he achieved similar results. In summary, Jay is high energy, problem-solver with broad experience in technology and operations that flourishes in turn-around situations.\t\t\t\t\t<\/div>\n\t\t\t\t\tBrian Helman<\/span>CFO | Boxy Charm<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t
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        \n\t\t\t\t\t\t\"Brian\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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        \n\t\t\t\t\t\tI worked with Jay both as a peer when General Counsel and as the CEO of FTD when Jay was elevated to Chief Digital Officer. As CIO and CTO, Jay added the responsibilities of Marketing, Partnership Sales and Merchandising, and retained shared services of Technology, Customer service and eventually the Supply Chain for all of FTD. He inherited a distressed P&L comprised of four consumer brands and helped lead the consumer business through a restructuring that culminated in a successful sale process. Jay was a tireless executive and I was thrilled to have him as a true partner as we worked through a very difficult situation \u2013 implementing two major restructurings and what amounted to a complete turn-around of the floral business, with a successful exit from Chapter 11 in less than three months. Jay was a great peer, leader and friend\u2014caring so much about the people and yet able to make very tough decisions quickly and collaboratively for the Company. He\u2019s a perfect executive to have with you as you navigate major transformational change!\t\t\t\t\t<\/div>\n\t\t\t\t\tScott Levin<\/span>Chief Administration Officer and General Counsel<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t
        \n\t\t\t\t\t\t\"Scott\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
        <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
        \n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\tPrevious<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
        \n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\tNext<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        When results matter… … businesses turn to Jay Topper. As a C-level in a variety of roles Jay has has consistently delivered results. Explore the cases below and hear what industry leaders are saying about Jay. After exploring, please reach out and let’s start a conversation and explore your business’ upside potential. Public to Private […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"\nThe Results - Topper Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topper.net\/the-results\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Results - Topper Consulting\" \/>\n<meta property=\"og:description\" content=\"When results matter… … businesses turn to Jay Topper. As a C-level in a variety of roles Jay has has consistently delivered results. Explore the cases below and hear what industry leaders are saying about Jay. After exploring, please reach out and let’s start a conversation and explore your business’ upside potential. 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