Services Offered
You are in a position where you need guidance on something of great value. Whether you have identified a problem that needs to be solved, you need someone to step in and look at the complete picture to provide sound direction on how to move forward, or you are in a positive position and need to understand how to scale, we are here to help. Our services are varied but our goal remains the same—to be a source of incredible value to your organization.
Interim C-Level Leadership
Jay is a career executive with over 25 years of C-level experience. Whether you need a COO, CTO, CIO, or CEO, Jay can step in on an interim basis or work alongside current leadership as a mentor. He can quickly synthesize the entire ecosystem. Jay is passionate about leading with positive urgency, and he will imbed quickly to collaborate with your team to accomplish your goals.
- Technology rationalization and roadmap, tied closely to company vision
- Digital strategy—from marketing through CX and all post-sale activities
- Restructuring—departments or the entire enterprise
- Enterprise prioritization—what to do and what not to do
- Vendor rationalization, audit, selection, implementation oversight
- 25 years of offshore expertise to enhance business cycles at a fraction of the cost
Mergers & Acquisitions Assistance
Jay has 20 years of experience working on all sides of mergers and acquisitions. He understands every step of the process—from pre-close diligence with a heavy focus on data to 100-day plans that implement the integration and realize the reason for the purchase. Jay has a passion for mergers and acquisitions and is continually seeking potential investment opportunities for private equity firms—in fact, he is happy to provide an initial CIM review and offer thoughts to PE firms at no cost.
- Acquisition identification
- Pre-close diligence
- Post-close expectation realization including 100-day plans
- CIM / CIP review (initial review gratis if possible)
Functional Assistance / Expertise
Perhaps your business has a niche need where you require expertise in a particular area. Putting programs in place is at the core of what Jay loves to do. Topper Consulting can give expert guidance and provide executive leadership that will modernize your customer service.
- Restructuring to best suit the current performance and direction
- Technology—back office through customer-facing solutions
- NPS/CSAT Programs—Voice of the Customer
- Customer Service—high satisfaction at low costs
- Supply Chain
- BI / Analytics
- Offshore expertise
- CRM—including Marketing Analytics
- Loyalty / LTV