The Mission

Topper Consulting is here to be your guide. We help software, retail and ecommerce companies across all functions create and execute transformational plans. We have ample experience in particular industries and areas—all arms of Technology, Marketing, Supply Chain, Customer Service, B2B Sales & Service and Merchandising—regardless of the particulars, we specialize in companies that require significant change, and need rational prioritization and execution—where efficiency harnessing every dollar optimally is prized. When you are in need of guidance regarding your business’s future, we are here to join you and help you move forward with speed, quality, and collaboration—at value-based pricing including direct ties to agreed upon results!

• Speed: Topper Consulting takes an agile approach. We enter all relationships with a “get it done” quickly mentality, fail fast, reset and charge ahead again.
• Quality: Our goal is that every client walks away saying, “He said what he was going to do, and he did what he said—and it exceeded the results we expected”
• Collaboration: We understand the critical importance of fitting into the culture and listening to key personnel at all levels—while creating a wave of positive change in the same direction

Purpose

Businesses, Boards and PE Firms hire Topper Consulting to identify problems, or to grab a known problem and design a plan that fits the vision of the Company. Within the cultural principles and resource guardrails, we then drive it to execution. We will do the work with grace, inclusion, collaboration, and with data at the heart of every step of the journey. At the end of the day, Topper Consulting does the right job, does it well, and does it fast—and that translates to value and financial success, including being a guardian of lost opportunity costs—oftentimes what not to do is as critical as what to do.

Guiding principles

All of the work performed by Topper Consulting is done with a particular set of principles as a guide. Because all work is driven by this compass, clients can rest assured that the work will be held to these high standards.

• Value. Our #1 goal is always to bring value that exceeds expectations. Every day, the needle moves, the dial turns. Value is at the core of who we are.
• Solutions to problems. We love to problem solve—especially problems that may seem daunting or impossible. Or problems that perhaps don’t have clear definition
• Cultural Synchronicity. We believe that fitting into a company culture—even if the culture needs work—and bonding with those we are serving or serving with is at the heart of every success.
• Positive Urgency. We know speed matters, and while moving forward efficiently, we will maintain a positive attitude in the midst of challenges—and spread this positivity as a force multiplier
• Mission Oriented. We take a no-nonsense approach that is tied to results, holding ourselves and others accountable.

Trust is our priority

At Topper Consulting, we understand that when you hire us, you are putting something you value into our hands. Because of that, we prioritize trust and integrity in our work.

• Business integrity. We follow through on what we say. We hold each other accountable. We are curious and willing to admit mistakes—while continually being inquisitive. We believe in data-driven decision making in its most simplistic forms whenever possible
• Transparency. We are honest and candid about what we see—good or bad. We deliver all news efficiently, including barriers or problems. We give and accept feedback unemotionally and in the spirit intended.
• Vulnerability. If we do not understand something, we will be clear and upfront. We are not afraid to ask questions, as we know a lack of vulnerability is a barrier to solving problems.

Who we work with

• PE Firms & Investors. Pre and post purchase—including working on potential deals that fit both company and PE firm’s investment criteria
• Management Teams. CEO’s or other management teams seeking an executive that can listen and show empathy, while marrying solutions to the mission and vision of the Company
• Boards of Directors. When an imbedded executive that can easily straddle the board and the Company to drive decisions and execution in critical functional areas